Specifications

CHAPTER 10 NDA-24213

Page 220

Issue 3.0

MIS Procedures

Position Assignment

7. Position Assignment

The CallCenterWorX ACD Position Data command sets up relationships between splits and positions. To assign

a split to a position, or to reassign a previous assignment:

STEP 1: Open the

Position Assignments

dialog under the

Configuration

STEP 2: Select the

Split Assigned

field you wish to change.

STEP 3: Select the new split number or “any split” from the drop down menu.

STEP 4: Choose one of the following:

• Select

to accept the entry and close the assignment window.

• Choose

Cancel

to close without assigning the name.

Figure 10-9 Position Assignment Window