Specifications

NDA-24213
Page 9
Issue 3.0
Installation and Configuration
Chapter 2 System Requirements
Lists hardware, software, and information requirements for the most common configurations.
Chapter 3 Connection Drawings
Contains drawings and instructions for connecting the PBX to the computer(s) in several
configurations.
Chapter 4 Programming the PBX and the D
term
Includes the assignment commands for the NEAX2000 IVS and the D
term
Series E and Series III ACD
terminals which enable them to use CallCenterWorX.
Chapter 5 Installing and Configuring the ACD Computer and the Remote MIS PC
Provides procedures for the basic installation and configuration of the computers used for
CallCenterWorX.
Chapter 6 Installation of CallCenterWorX
Provides procedures for installing the CallCenterWorX program.