Specifications

NDA-24213 CHAPTER 10

Page 215

Issue 3.0

MIS Procedures

Naming Entities

3. Naming Entities

CallCenterWorX entities such as

Tenant, Split, Trunk Group, Pilot, Tally Code,

and

Agent Group

can be

named. Although this is an optional feature, the use of a name in addition to a number may enable the call center

manager to more easily identify an entity. Refer to the specific procedures to determine size limits for each type

of name.

• Some of these entities can also be named in the ACD database, and these names are downloaded to the MIS

database at start-up.

• The acceptance or rejection of this download can be set under the

Download Names

field in the

Change

System Parameters

window (see Figure 10-3 and Figure 10-4) accessed from the

Configuration

• The “ON” setting accepts the downloaded names and synchronizes the databases on this item.

• The “OFF” setting rejects the downloaded names and makes the databases independent on this item.

Important:

The ACD data download will override an MIS entry unless the Download Names setting is “OFF.”