Specifications

NDA-24213 CHAPTER 10
Page 211
Issue 3.0
MIS Procedures
CallCenterWorX MIS Initial Setup
STEP 4: Click the
Communication Type
drop down menu and select either
RS-232
or
TCP/IP
.
(a) Choose
RS-232
(see Figure 10-3) if you are setting up a serially connected PC. The fields used
for an RS-232 connection—
COM Port
,
Baud Rate
,
Parity Bit
,
Data Bits
, and
Stop Bit
as
shown in Figure 10-3— are set to default values. Go to
Step 5
.
(b) If you choose
TCP/IP
(see Figure 10-4), the Communication Type fields used for RS-232 are
replaced by
Host Name or IP Address
and
Tenants
fields. A matching Host Name is required
for communication between the CallCenterWorX ACD and CallCenterWorX MIS. Go to
Step 9
.
Figure 10-4 Change Systems Parameters Window–TCP/IP
STEP 5: If you selected
RS-232
in Step 4, select the appropriate
COM Port
from the COM Port drop down
menu (refer to Chapter 5, Heading 1.3, Step 10: and Heading 2.2, Step 8:). Go to
Step 6
.
Important:
The default values in the RS-232 fields for Baud Rate, Parity, Data Bits, and Stop Bits should not be
changed without consulting your network administrator.
STEP 6: (Optional) Select the appropriate
Wall Board Port
from the Wall Board Port drop down menu. This
cannot be the same port selected as the COM Port in Step 5:. Go to
Step 7
.
STEP 7: Start with most settings at the default value. The ones you might want to change are: