Specifications

NDA-24213 CHAPTER 9
Page 201
Issue 3.0
ACD Procedures
System Data
(b)
Index 1
(required)
Values: 0 to 11 Default = 5
This field determines the location of the first dash (if appropriate) for ANI agent displays for
ACD calls (ringing and answer). For example, the default value of 5 would result in a dash
being inserted between the 4th and 5th digits of the ANI (counting backward from the last
digit). An ANI of 2145559999 would then be displayed with a dash inserted as such:
214555-9999. A value of 0 indicates that the dash is not desired.
(c)
Index 2
(required)
Values: 0 to 11 Default = 8
This field determines the location of the second dash (if appropriate) for ANI agent displays for
ACD calls (ringing and answer). For example, the default value of 8 would result in a dash
being inserted between the 7th and 8th digits of the ANI (counting backward from the last
digit). An ANI of 2145559999 would then be displayed with a dash inserted as such:
214-5559999. A value of 0 indicates that the dash is not desired.
(d)
Index 3
(required)
Values: 0 to 11 Default = 11
This field determines the location of the third dash (if appropriate) for ANI agent displays for
ACD calls (ringing and answer). For example, the default value of 11 would result in a dash
being inserted between the 10th and 11th digits of the ANI (counting backward from the last
digit). An ANI of 12145559999 would then be displayed with a dash inserted as such:
1-2145559999. A value of 0 indicates that the dash is not desired.
(e)
Index 4
(required)
Values: 0 to 11 Default = 0
This field determines the location of the fourth dash (if appropriate) for ANI agent displays for
ACD calls (ringing and answer). For example, the default value of 11 would result in a dash
being inserted between the 10th and 11th digits of the ANI (counting backward from the last
digit). An ANI of 12145559999 would then be displayed with a dash inserted as such:
1-2145559999. A value of 0 indicates that the dash is not desired.
(f)
Index 5
(required)
Values: 0 to 11 Default = 0
This field determines the location of the fifth dash (if appropriate) for ANI agent displays for
ACD calls (ringing and answer). For example, the default value of 11 would result in a dash
being inserted between the 10th and 11th digits of the ANI (counting backward from the last
digit). An ANI of 12145559999 would then be displayed with a dash inserted as such:
1-2145559999. A value of 0 indicates that the dash is not desired.