Specifications

CHAPTER 9 NDA-24213
Page 198
Issue 3.0
ACD Procedures
System Data
14. System Data
CAUTION:
These settings should be modified with care as they alter the behavior of the ACD.
Figure 9-17 System Data Screen - User Settings
14.1 User Settings
This data is used to customize the ACD for specific features including Infolink and MIS message
generation, debugging tools, and phoneset operation. It is primarily for use by technical personnel.
Note:
To use default values, leave a checkbox unchecked. To verify current settings, press the
List button
to
display the System Data report.
STEP 1:
CCV Tally DN
(optional)
This field provides a directory number to be used when sending tally codes to the MIS as a result of
Call Control Vector processing (Tally Long/Tally Short). Normally, entered tally codes are
associated with the agent position which input them. However, there is no agent position when using
CCV tally codes and the MIS system requires that each tally code have an associated position.
Value = 4 numeric characters.
STEP 2:
Send A0(MIS) Msg
. (required)
Values: Yes / No Default = No
This field determines whether or not the A0 MIS message is sent by the ACD to an attached MIS
system. This message contains the address of the ACD call record.