Specifications

NDA-24213 CHAPTER 9

Page 195

Issue 3.0

ACD Procedures

Holiday Schedules

STEP 6:

CCV Step

Select the Call Control Vector Step number (between 1 and 20) in this CCV which begins the

sequence of call routing for the day and time programmed above.

STEP 7: Repeat Steps 4, 5, and 6 for each entry you want to include in this holiday schedule.

STEP 8: Press

Update

to save the new information.

STEP 9: Press

to exit the data screen.