Specifications

NDA-24213 CHAPTER 9

Page 193

Issue 3.0

ACD Procedures

Week Schedules

(b)

Time

Select a Start Time for the day selected in Step 4a. Click in the field to generate up and down

arrows. The first entry is preset at “00:01.”

(c)

CCV Index

Select a CCV Index (reference number) for a Call Control Vector (see Heading 7, “Call Control

Vectors,” Step 4) assigned to this Week Schedule. Click in the field to generate up and down

arrows.

(d)

CCV Step

Select the Call Control Step number (between 1 and 20) in this CCV which begins the sequence

of call routing for the day and time programmed above. Click in the field to generate up and

down arrows.

Since Monday at one minute past midnight is the beginning of the week to the ACD, the

Index

and

Step

values for the first (Monday) entry will be automatically programmed with the values

of the last entry made if no other entries have been made in the Monday fields. Under ordinary

circumstances the user will not need to program the Monday entry.

STEP 4: Repeat Steps 4a, 4b, 4c, and 4d for each entry you want to include in the Week Schedule.

STEP 5: Press

Update

to save the new information.

STEP 6: Press

to exit the data screen.