Specifications

CHAPTER 9 NDA-24213
Page 192
Issue 3.0
ACD Procedures
Week Schedules
11. Week Schedules
Figure 9-13 Week Schedules Screen
STEP 1:
Tenant Number
Select a Tenant Number from the drop-down menu.
STEP 2:
Schedule
Select a Week Schedule Number using the up and down arrows. The valid range is from 1 to 30.
Week Schedule Numbers are unique to the tenant they are configured for, and attempted entry of an
already-assigned number will generate an error message in the Operation Result Message Bar on the
Data Entry screen. Press the
List
button to see a report of all Week Schedule configurations for all
tenants.
STEP 3:
Day-Time-CCV Index-CCV Step
(a)
Day
Click in the Day column to generate the drop-down menu, and select a Day to be assigned to
this Week Schedule. Options include individual choices by day (such as Monday, Tuesday);
choice of business day or weekend (M-F, S-S); or the option of ALL. The first entry is pre-set at
Monday, which is the beginning of the week to the ACD.