Specifications

NDA-24213 CHAPTER 9
Page 191
Issue 3.0
ACD Procedures
IVR Data
10. IVR Data
Figure 9-12 IVR Data Screen
STEP 1: Prior to entering the IVR Data:
(a) Assign IVR numbers in the PBX (see Chapter 4, Heading 2,
“
Programming the ACD Position
Prime Line and My Line”).
(b) Enter the IVR Pilot Number in the ACD Tenant Data (see this chapter, Heading 3, “Tenant
Data”).
STEP 2: Open the IVR Data MAT command screen (see Figure 9-12) using the menu or the toolbar icon.
STEP 3:
Tenant Number
Select the Tenant Number from the drop-down menu.
STEP 4:
Directory Number
Enter a PBX Directory Number (2 to 4 digits) to register it as an IVR port with the ACD.
STEP 5:
Port
Using the up and down arrows, select a Port on the IVR to be associated with the IVR Directory
Number (see Step 4) on the PBX.
STEP 6: Press
Update
to save the new information.
STEP 7: Press
Close
to exit the data screen.