Specifications

CHAPTER 9 NDA-24213
Page 190
Issue 3.0
ACD Procedures
Trunk Group Data
STEP 5:
Trunk Table Selection
(required)
There are four number pads for the selection of trunk circuits. The circuit numbers begin with 1
through 70 (see Figure 9-10) and pressing the “greater than” button (>) opens the second number pad
for selecting circuits 71 through 140 (see Figure 9-11).
Two further number pads—for selecting circuits 141 through 210, and circuits 211 through 255—are
accessed by pressing the > button to go to higher values. Press the < button to go to lower values.
Using the number pads,
select the circuits
to make up the Trunk Group. Each selected circuit
number will show a red border (see button 5 in Figure 9-10). To remove a circuit from the group,
press the numbered key again (the red border will be removed).
CallCenterWorX provides 255 circuits, configurable in up to 63 trunk groups, to be shared among
the 9 possible tenants. A Trunk Group can have up to 127 circuits. Trunk Group numbers are unique
to the tenant they are configured for, and attempted entry of an already-assigned Trunk Group
number will generate an error message in the Operation Result Message Bar on the Data Entry
screen.
Figure 9-11 Trunk Group–Second Number Pad of Four
STEP 6: After completing the selection of circuits for this Trunk Group, press
Update
to save the information.
STEP 7: Press
Close
to exit the data screen.