Specifications

CHAPTER 9 NDA-24213
Page 188
Issue 3.0
ACD Procedures
Pilot Data
(2) Tab to the
Step
field and use the up and down arrows to choose the starting
CCV Step
.
(b)
Week Schedule
If you selected
Week Schedule
, tab to the
Week Schedule
field and enter the
Week Schedule
reference number
.
STEP 7:
Alternate Night CCV
Normally, calls that attempt to queue to a split in night mode will follow the split’s night
routing (if the call is not already queued in another split). This feature allows calls to be routed
to a different night destination based on the pilot number the call originally used. Calls can then
be sent to the same split from different pilot numbers, and can be routed to different night
destinations.
(a)
Index
Enter the
CCV index
to use for the pilot’s alternate night destination.
(b)
Step
Enter the
CCV Step
number to use for the pilot’s alternate night destination.
STEP 8:
Priority
Priority numbers can range from 1 to 250, with the default being 15.
(a)
Internal
Enter the
priority number
(1-highest to 250-lowest) to use when queuing internal calls to the
Pilot Number from a station or non-ACD trunk.
(b)
Trunk
Enter the
priority number
(1-highest to 250-lowest) to use when queuing ACD trunk calls to
the Pilot Number.
(c)
Transfer
Enter the
priority number
(1-highest to 250-lowest) to use when queuing transferred calls to
the Pilot Number.
STEP 9: Press
Update
to save the new information.
STEP 10: Press
Close
to exit the data screen.