Specifications

NDA-24213 CHAPTER 9
Page 187
Issue 3.0
ACD Procedures
Pilot Data
8. Pilot Data
Figure 9-9 Pilot Data Screen
STEP 1: Prior to performing the Pilot Data entry, assign each
Pilot Number
as a “monitored number” in the
PBX if this has not already been done (see Chapter 4, Heading 2, “Programming the ACD Position
Prime Line and My Line”).
STEP 2: Open the
Pilot Data
screen (Figure 9-9) through the MAT command or icon.
STEP 3:
Tenant Number
(required)
Using the drop-down menu, select the number of the
Tenant
.
STEP 4:
Pilot Number
(required)
Enter a
PBX directory number
(
Pilot Number
) that is dialed in order to enter the ACD (valid range
2 to 4 digits).
STEP 5:
Name
(optional)
Enter the
Name
to be displayed on the agent’s D
term
LED when a call is assigned from this Pilot
Number.
STEP 6:
Route to
(required)
Under Route to
Method
, use the drop down menu to choose between
CCV
and
Week Schedule
as
the method to be used to route a call presented to this Pilot Number.
(a)
Index
If you selected
CCV
:
(1) Tab to the
Index
field and use the up and down arrows to choose the
CCV Index Number
.