Specifications

CHAPTER 9 NDA-24213

Page 186

Issue 3.0

ACD Procedures

Call Control Vectors

Figure 9-8 CCV Action Choices

(b)

Argument

Tab to the

Argument

field and enter a valid Argument for the corresponding Action. This can

be a split number (as in Argument 1 in Figure 9-7), the number of seconds if a Pause Action is

programmed (as in Argument 2 in Figure 9-7), or other specifications needed to carry out the

programmed Action.

STEP 6: Repeat Step 5 for each

CCV Action

you want to assign.

STEP 7:

Transfer Numbers

In the Transfer Numbers field, enter the directory number to be dialed for each “Transfer To PBX”

or “IVR Dn” CCV step.

STEP 8: Press

Update

to save the new information.

STEP 9: Press

to exit the data screen.