Specifications

NDA-24213 CHAPTER 9
Page 185
Issue 3.0
ACD Procedures
Call Control Vectors
STEP 3:
Tenant Number
Using the drop-down menu, choose the number (required) and name (optional) of the
Tenant
which
the ACD is serving.
STEP 4:
CCV Index
Enter an
Index
number (from 1 to 60) to a CCV.
STEP 5:
Call Control Vectors
(a)
CCV Action
In the first available
CCV Action
(Step) field (step numbers can range from 1-20), click in the
data field and select an Action from the drop-down menu. You can also select an Action by
entering the first letter (or enough letters to make the entry unique) and pressing the Tab key.
This will fill in the Action step entry. An Action step can be inserted into an existing series by
using the keyboard
Insert key
. Action steps can be removed with the keyboard
Delete key
.
Possible CCV Actions are:
• Pause • Cond. Queue • IVR Announce • IVR Dn
• Announcement • Dequeue From • ETA Less • Split < ETA
• Goto CCV • Queue To Split • ETA Greater • Split > ETA
• Hang Up • End CCV • Ring Delay • Up Priority
• Transfer to PBX • If Not Queued • Tally Short
• New Priority • Skip • Tally Long