Specifications

CHAPTER 9 NDA-24213
Page 184
Issue 3.0
ACD Procedures
Call Control Vectors
7. Call Control Vectors
A detailed explanation of the Call Control Vectors programming concept can be found in the “CallCenterWorX
ACD Features and Specifications” manual.
Figure 9-7 Call Control Vectors Screen
STEP 1: Prior to performing the CCV entries:
(a) Assign
Station Data
in the PBX for any station or position that is referenced by the CCV as a
transfer destination (see Chapter 4, Heading 2, “Programming the ACD Position Prime Line
and My Line”).
(b) Assign a
Pilot
number to go to the CCV, or to a
Week Schedule
that references the CCV if
assigned (see Chapter 4, Heading 2, “Programming the ACD Position Prime Line and My
Line”).
(c) Set up any
IVR data
that will be referenced for announcements (through QueWorX or another
Infolink application).
(d) Complete the assignments of PBX data for
Announcement Trunks
that are referenced by the
CCV (see Chapter 4, Heading 5, “Programming ACD Group Announcements”).
(e) Assign data in the ACD for any
Splits
that are referenced by the CCV (see this chapter,
Heading 4, “Split Data”).
(f) Configure
Tally DN
data before using the Tally Long or Tally Short CCV Actions (see this
chapter, Heading 14, “System Data,” step 1).
STEP 2: Open the
Call Control Vectors
screen through the MAT command or icon.