Specifications

CHAPTER 9 NDA-24213
Page 182
Issue 3.0
ACD Procedures
Position Data
6. Position Data
Figure 9-6 Position Data Screen
STEP 1:
Tenant Number
(required)
Select the tenant number from the drop-down menu.
STEP 2:
Position Number
(required)
For programming a new entry, enter a PBX directory number for the position, using up to 4 digits
from 10 to 9999. The Position number and PBX line number entries are the same entity; they are the
My Line. If the My Line number is entered in this field, then the PBX line number field below will
be filled with that entry.
For querying existing Position data, you can specify either a PBX number or an ACD number. Either
number will pull up the entry if it is found in the database.
STEP 3:
Line Numbers
(a)
ACD
(required)
Enter the telephone directory number that receives all of the ACD calls for this position via
pilot or personal pilot numbers, using up to 4 digits from 10 to 9999.
(b)
PBX
(optional if analog station)
Enter an additional PBX directory number for the position, using up to 4 digits from 10 to 9999.
(See Step 2.)
Important:
There should only be two lines on an ACD position: the My Line (PBX) and the ACD Line. If other
lines are programmed on an ACD position, the MIS status may be incorrectly reported.
Do not allow Call Pickup to ACD lines. Do not permit calls to be presented to, or to be made from, an
ACD line directly.