Specifications

NDA-24213 CHAPTER 9
Page 181
Issue 3.0
ACD Procedures
Logon Data
(b)
Step
(optional)
Use the up and down arrows to select the CCV Step number to use when forwarding a call from
the agent’s Personal Queue when the agent’s position is vacant or in Break mode, or when a
personal call is recovered using the Call Recover feature. The valid range is from 1 to 20 steps.
STEP 7: Press
Update
to save the new information.
STEP 8: Press
Close
to exit the data screen.