Specifications

CHAPTER 9 NDA-24213
Page 178
Issue 3.0
ACD Procedures
Logon Data
5. Logon Data
Figure 9-5 Agent Logon Data Screen
STEP 1:
Logon
(a)
Tenant Number
(required)
Select the tenant number from the drop-down menu.
(b)
Logon ID
(required)
Enter the agent’s unique Logon ID number of up to nine numeric characters with a range of
1 to 999999999. Preceding zeros are not allowed. An ID code may be used at only one position
at any given time. Multiple logons with the same ID are not permitted.
(c)
Language
(required)
From the drop-down menu, select the language which will appear on the agent’s D
term
display.
The language selected in the Tenant Data specifies the tenant-wide language if no agents are
logged on using a Logon ID, while this selection is agent-specific.