Specifications

NDA-24213 CHAPTER 9
Page 173
Issue 3.0
ACD Procedures
Split Data
4. Split Data
Figure 9-4 Split Data Screen
STEP 1: After assigning the Tenant data, access the
Split Data
dialog
(
Figure 9-4
)
.
STEP 2:
Split
(a)
Tenant Number
(required)
Select the tenant number from the drop-down menu showing all assigned tenants in the system.
(b)
Split
(required)
Select the split number using the up and down arrows, or enter a new split number of up to two
numeric characters with a value between 1 and 30. The 30 possible splits in CallCenterWorX
are shared among the 9 possible tenants, and split numbering begins with “1” for each tenant.
Press the
List
button on the Split Data screen to see a listing of previously configured splits for
all tenants.
Important:
Step 3:
Splits
of the Tenant Data programming sets the quantity of splits for this tenant. You cannot
configure more than that programmed quantity of splits for this tenant.
(a)
Name
(optional)
Enter an optional split name of up to 20 alphanumeric characters.