Specifications

CHAPTER 9 NDA-24213
Page 172
Issue 3.0
ACD Procedures
Tenant Data
STEP 7:
Default Language
From the drop-down menu, choose the language to be used tenant-wide if there are no agents logged
on to the ACD database using a Logon ID. Each D
term
requires a language for display, and the Logon
Data procedure (see this chapter, Heading 5.) specifies by agent the language to be displayed on that
agents D
term
LCD display.The default Tenant language being chosen in this step is used when no
agent is logged on using a Logon ID and the Logon Data therefore cannot specify.
STEP 8:
Agent Personal Queues
(a)
Announcement Number
Using the up and down arrows, select the number indicating which announcement to use for all
personal queues in this Tenant. Announcement Number 1 is not available. Valid values are
from 2-58; the default is 0 = not used.
(b)
Overflow/Forward Priority
Enter the priority level to use for split queuing after overflow or call forwarding.
STEP 9:
I/O Port Assignment
(a) On the COM 1 tab, select OFF or MIS to determine if this port is used for MIS reporting for this
tenant.
(b) On the COM 2 tab, select OFF or MIS to determine if this port is used for MIS reporting for this
tenant.
STEP 10: Press
Update
to save the new information.
STEP 11: Press
Close
to exit the data screen.