Specifications

NDA-24213 CHAPTER 9
Page 171
Issue 3.0
ACD Procedures
Tenant Data
3. Tenant Data
Figure 9-3 Tenant Data Screen
STEP 1:
Tenant Number
(required)
Using the up and down arrows, select the desired
Tenant Number
between 1 and 9.
STEP 2:
Name
Enter the
Tenant Name
(optional).
STEP 3:
Splits
Enter the quantity of splits for this tenant.
Important:
A total quantity of 30 splits is available to be shared among all 9 possible tenants. Entry of a quantity
exceeding the remaining available number of split assignments will generate an error message in the
Operation Result Message Bar saying Tenant Database is full. Press the Tenant Data screen List
button or the Tenant Data Report icon to display a report showing the current status of split
assignments, to determine whether splits are available to be assigned.
STEP 4:
IVR Pilot Number
Enter a PBX directory number to be used by the ACD to access ports on an IVR (2 to 4 digits).
STEP 5:
Outbound Answer Timer
Enter a time (in seconds) to indicate if an outbound call was successfully completed.
STEP 6: Operator Access Code
Enter the directory number for dialing the operator as programmed in the PBX.