Specifications

CHAPTER 9 NDA-24213
Page 170
Issue 3.0
ACD Procedures
Order of programming
2. Order of programming
Because some commands depend on information having been previously programmed before the command can
accept data, the CallCenterWorX ACD MAT should be programmed in the following order:
1. Tenant Data
2. Split Data
3. Agent Logon Data
4. Position Data
5. Call Control Vector Data
6. Pilot Data
7. Trunk Group Data
8. Interactive Voice Response Data
9. Week Schedules Data
10. Holiday Schedules Data
11. Holiday Calendar Data