Specifications

NDA-24213 CHAPTER 9
Page 169
Issue 3.0
ACD Procedures
Method of Programming
CHAPTER 9 ACD Procedures
1. Method of Programming
1.1 Entering Data
Data is entered in the CallCenterWorX ACD programming by use of the Data Entry screens found under
the
MAT menu
. They are accessed in one of three ways:
• Selecting a command from the
menu bar
using the mouse (such as selecting the
Tenant Data
command by clicking
Tenant Data
under the
MAT menu
shown in Figure 9-2).
• Selecting a command from the
keyboard
by holding down the
Control and Shift keys
and pressing
an alphabetic letter (such as selecting the
Tenant Data
command by holding down
CTRL
and
SHIFT
and pressing
T
).
• Selecting a command from the
icon Toolbar
(located under the menu bar) by using the mouse (such
as clicking the
Tenant Data toolbar icon).
Figure 9-1 MAT Command Toolbar Icons
Figure 9-2 MAT Menu and Keyboard Commands