Specifications

CHAPTER 8 NDA-24213
Page 158
Issue 3.0
MIS Menu Commands
Reports Menu
6.5.3 Trunk Group Abandon Delay Report
Figure 8-68 Trunk Group Abandon Delay Report
This report shows an analysis of wait times experienced by callers who abandoned after the call was
received by the trunk group. There are eight time intervals (buckets) into which all abandoned calls
fall. When calls are abandoned within these specified time intervals, the counts are incremented
accordingly. The report displays a percentage of calls abandoned within each interval in relation to
the total number of calls abandoned.
This report can be output for a single trunk group or for all the available trunk groups.