Specifications

NDA-24213 CHAPTER 8
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Issue 3.0
MIS Menu Commands
Reports Menu
6.5.2 Trunk Group Answer Delay Report
Figure 8-67 Trunk Group Answer Delay Report
This report shows an analysis of the answer delays that callers experienced on this trunk group. There
are eight time intervals (buckets) into which all answered calls fall. When calls are answered within
these specified time intervals, the counts are incremented accordingly. The report displays a
percentage of calls answered within each interval in relation to the total number of calls answered.
This report can be output for a single trunk group or for all the available trunk groups.