Specifications

NDA-24213 CHAPTER 8
Page 155
Issue 3.0
MIS Menu Commands
Reports Menu
6.5 Trunk Group Reports
Figure 8-65 Trunk Group Report Menu
Trunk Group Reports display information on a trunk group or trunk circuit basis without regard for the split
or agent to which the call is ultimately directed. The
All
option on the submenu produces all four of the
reports listed above it.
The Trunk Group Reports show trunk activity with respect to the following parameters (most are defined
in Chapter 12, “MIS Statistical Definitions and Methods”):
• Trunk Group Number • Average Delay Time Abandoned
• Trunk Group Name • All Trunks Busy Time (mm:ss)
• Total ACD Calls Received • Number of Trouble Reports
• Total ACD Calls Answered • Answer Delay (% calls)
• Average Speed of Answer (mm:ss) • Abandon Delay (% calls)
• Total ACD Calls Abandoned