Specifications

NDA-24213 CHAPTER 8
Page 153
Issue 3.0
MIS Menu Commands
Reports Menu
6.4 Pilot Reports
Figure 8-63 Pilot Report Menu
The Pilot Report provides an analysis of pilot number activity, and is reported in terms of the following
parameters:
• Total Calls Received
• Total Calls Answered
• Total Calls Abandoned
• Total Calls Transferred
• Average Speed of Answer
• Longest Waiting Call
• Grade of Service
• Total ACD Talk Time
• Average ACD Talk Time