Specifications

CHAPTER 8 NDA-24213
Page 152
Issue 3.0
MIS Menu Commands
Reports Menu
6.3.7 Split Abandon Delay Report
Figure 8-62 Split Abandon Delay Report
The Split Abandon Delay Report provides an analysis of the wait times experienced by callers who
abandoned after being queued to this split. There are eight time intervals (buckets) available into
which all abandoned calls will fall. When calls are abandoned within these specified time intervals,
the counts are incremented accordingly.
The report displays a percentage of calls abandoned within each interval in relation to the total number
of calls abandoned. This report can be output for a single split or for all the available splits.
The time intervals used for calculation and display may be modified under the
Configuration Menu
using the
System Parameters
command (see Heading 4.2).