Specifications

NDA-24213 CHAPTER 8
Page 151
Issue 3.0
MIS Menu Commands
Reports Menu
6.3.6 Split Answer Delay Report
Figure 8-61 Split Answer Delay Report - Single Split
The Split Answer Delay Report shows an analysis of the answer delay times callers are experiencing
in this split. There are eight time intervals (buckets) available into which all answered calls will fall.
When calls are answered within these specified time intervals, the counts are incremented
accordingly.
The report displays a percentage of calls answered within each interval in relation to the total number
of calls answered. This report can be output for a single split or for all available splits.
The time intervals used for calculation and display may be modified under the
Configuration Menu
using the
System Parameters
command (see Heading 4.2).