Specifications

NDA-24213 CHAPTER 8
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Issue 3.0
MIS Menu Commands
Reports Menu
6.3.3 Split Profile Report
Figure 8-57 Split Profile Report
The Split Profile Report (Figure 8-57) lists counts of call activities and the average times that calls
spent in specific states. This report can be generated on a single split or on all the available splits. It
generates up to four screens or pages covering the three available queues for a split, and a summary
screen or page which adds all three queues together. A fourth report will be output only if
CallCenterWorX is configured for Agent Personal Queue reporting.