Specifications

CHAPTER 8 NDA-24213
Page 146
Issue 3.0
MIS Menu Commands
Reports Menu
6.3.2 Split Traffic Report
Figure 8-56 Split Traffic Report
The Split Traffic Report generates two different views of the split’s incoming traffic. The Split Traffic
Report can be generated for a single split or all splits available.
Each screen or page reports two groups of data (side by side for comparison):
1. High Priority Queue and Standard Priority Queue (see front screen in Figure 8-56)
2. Combined High and Standard Priority Queues and the Agent Personal Queue (back screen)