Specifications

CHAPTER 8 NDA-24213
Page 142
Issue 3.0
MIS Menu Commands
Reports Menu
6.2 Agent Group Reports
Figure 8-52 Agent Group Report
An Agent Group is a collection of agents grouped for comparative analysis (independent of the
agents’ assigned splits) existing only in the MIS. Agent groups may be created at any time by
assigning agents to an agent group (such as Red or Blue), even though these agents may work in a
variety of splits. All agents are originally in Group 1 and must be moved to other groups in the MIS
programming if you wish to maintain agent group statistics.
Definitions of terms and statistical methods shown in column headings in the report in Figure 8-52
can be found in Chapter 12, “MIS Statistical Definitions and Methods,” and Chapter 14, “Terms and
Concepts.”