Specifications

NDA-24213 CHAPTER 8
Page 141
Issue 3.0
MIS Menu Commands
Reports Menu
6.1.5 Agent Break Report
Figure 8-51 Agent Break Report - All Agents
The Agent Break Report supplies an analysis of all nine available Break types and the amount of time
an agent spent in each type of break. This report can be generated for a single agent or for all of the
available agents.