Specifications

NDA-24213 CHAPTER 8
Page 139
Issue 3.0
MIS Menu Commands
Reports Menu
6.1.3 Agent PBX Detail Report
Figure 8-49 Agent PBX Detail Report - Single Agent
The Agent PBX Detail Report provides a breakdown of the PBX (non-ACD) activities performed by
the agent. This report can be generated on a single agent or on all the available agents.