Specifications

NDA-24213 CHAPTER 8
Page 135
Issue 3.0
MIS Menu Commands
Reports Menu
6. Reports Menu
Figure 8-45 Reports Menu Screen
A wide range of reports is available in CallCenterWorX MIS, with features allowing flexibility in report
presentation.
• Each report screen has a modifiable grid layout. Columns and rows may be rearranged by drag-and-drop,
and their size can be changed. Each column can be sorted alphabetically.
• The printer setup for the new grid layout is stored and may be retrieved for future use.
• A print preview capability is available for reports.
• The Refresh Report icon on the toolbar updates report content without the need to repeat the first
report generation procedure.
• A text report can be saved into a tab-delimited text file.
• A text report can be copied into other Windows applications.
Detailed procedures for generating and scheduling a report may be found under Heading 10 in Chapter 10, “MIS
Procedures.”