Specifications

CHAPTER 8 NDA-24213
Page 132
Issue 3.0
MIS Menu Commands
Status Screens Menu
5.2.5 System Queue Statistics
Figure 8-42 System Queue Statistics Screen - Text Format
As shown in Figure 8-42, the Queue Statistics screen for the system reflects all calls in all queues
based on length of time in queue, specifying New Calls (have received 0 announcements), Calls in
Transition (have received 1 announcement), Old Calls (have received 2 or more announcements), and
any Incoming Overflow from other queues. These calls can also be illustrated in the graph format (see
Figure 8-43).