Specifications

NDA-24213 CHAPTER 8
Page 123
Issue 3.0
MIS Menu Commands
Status Screens Menu
5.1.3 Agent Summary Statistics
The Split Agent Summary Statistics screen shows the number of agents logged-on to the split and a
count of how many agents are in each mode (Figure 8-34).
Figure 8-34 Agent Summary Statistics - Text Format
ACD Calls
are calls to agent positions.
NACD Calls
are non-ACD calls on the PBX line or My Line.
ACDp
indicates a call to the agent’s personal queue.
Terms and acronyms used in statistical displays are defined in Chapter 14, “Terms and Concepts.”