Specifications

NDA-24213 CHAPTER 8
Page 117
Issue 3.0
MIS Menu Commands
Configuration Menu
4.16 View Database Limits
The
Configuration menu
contains the
View Database Limits
command.
Figure 8-28 Database Limits Screen
The Database Limits screen displays information about the current CallCenterWorX database. It shows the
maximum number of entries available for each database section, as well as the quantity currently assigned.
It also indicates the allowed range of acceptable values for each database section.
Important:
If any of the database limits have been exceeded, that section appears in red and the text
“Database Limits Exceeded” is displayed against a red background in the top left corner of the
screen. It is not advisable to continue CallCenterWorX operation if database limits have been
exceeded, because this can disrupt statistical collection even in portions of the database which seem
to be within the limits. For example: a call assigned to split 3 (OK) and overflowed to split 125 (out
of range) will generate incorrect call statistics for split 3.
There are two possible error types:
1. Exceeding the limit on the total quantity of entities input for one section (defining 301 agent logon
IDs or 35 splits).
2. Assigning an entity outside of the allowed range (such as trying to use split 104).
Upon entry of incorrect or unacceptable data, CallCenterWorX MIS generates an error message which
appears at the bottom of the screen. A listing of error messages and suggested solutions appears in
Chapter 13, “MIS Error Messages.”
This figure is provided as reference material only, since limits are determined by both hardware and
software considerations.