Specifications

NDA-24213 CHAPTER 8
Page 113
Issue 3.0
MIS Menu Commands
Configuration Menu
4.13 Wallboard Message Sets
CallCenterWorX MIS can display real-time statistics to the optional Spectrum Wall Display Boards which
provide up-to-the-second information on call center activity. This information is displayed to agents and
supervisors as the events take place, allowing all members of the call center to monitor the performance of
a specified split or of the center as a whole.
The information for display is specified in a Message Set, a series of messages:
• Composed of text and data fields.
• Displayed on a particular Spectrum Wall Display Board type.
• Using colors, graphics, and display modes to convey the information.
The data fields shown in these message sets are the same ACD statistical information appearing in the
real-time status screens displayed on the monitor. There are 15 different data fields available, which are
based on either split or system data.
For a single-line board type, up to 15 messages may be sent (one at a time) in the series that makes up the
set, and a dual-line board type can display a series of 30 messages in a set. The same Message Set may be
sent to up to four boards of the same type. Only one Message Set may be sent to each board at a time.
A Message Set is identified by a set number and a set name, and is specified for a particular type of wall
board. The type of board determines:
• How many lines of display are available.
• How many characters an individual message may contain.
• Whether the display can be in amber, green, and red, or only in red.
The message displayed can be:
• All graphic.
• All user-defined text.
• A combination of user-defined text and data fields.
The mode of display ranges through 25 variations, such as flash, rotate, and scroll. Preset graphic displays
can be included in the Message Set.