Specifications

CHAPTER 8 NDA-24213
Page 110
Issue 3.0
MIS Menu Commands
Configuration Menu
4.10 Tally Code Assignments
Figure 8-21 Tally Name Assignment Window
The Tally feature allows agents to use the dial keypad to register the occurrence of several specific events,
such as responses to various advertising methods, sales campaigns, or calls from particular locations. You
may assign Tally Names (using up to 20 numerals or letters) by individual split to track the various tally
codes entered by an agent, since multiple tally counts may be entered for a single phone call.
Detailed information on Tally Codes is available in the “CallCenterWorX ACD Features and Specifications”
manual.
Adding or deleting Tally Names follows the same procedures as shown in this chapter under Heading 4.4,
“Agent Assignments,” for adding or deleting an agent. When the Tally Assignment screen is open under
the Configuration menu, the Edit menu provides “Add Record” or “Delete Record” options which allow
the Tally names to be modified.