Specifications

CHAPTER 8 NDA-24213
Page 106
Issue 3.0
MIS Menu Commands
Configuration Menu
4.7 Pilot Assignment
Figure 8-18 Pilot Assignment Screen
This screen lists the names of the pilot numbers configured in the ACD database. Pilot Names are assigned
in the ACD as part of the Pilot Data programming and will be downloaded to the MIS at start-up. If you
wish to have independent Pilot Names in the MIS, you must have the “Download Names” setting at OFF
in the Change Systems Parameters screen (see Figure 8-11 and Figure 8-12).
Adding or deleting Pilot Names follows the same procedures as shown in this chapter under Heading 4.4,
“Agent Assignments,” for adding or deleting an agent. With the
Pilot Assignment
screen open under the
Configuration menu
, the
Edit menu
provides “Add Record” or “Delete Record” options which allow the
Pilot names to be modified.
A personal pilot number is the PBX directory number, assigned in the ACD Agent Logon ID Data
procedure, which will reach the ACD agent directly. Personal pilots cannot be named.