Specifications

LIST OF FIGURES (CONTINUED)
Figure Title Page
LIST OF FIGURES NDA-24213
Page x
Issue 3.0
Figure 8-62 Split Abandon Delay Report ............................................................................................. 152
Figure 8-63 Pilot Report Menu ............................................................................................................ 153
Figure 8-64 Pilot Summary Report ...................................................................................................... 154
Figure 8-65 Trunk Group Report Menu ............................................................................................... 155
Figure 8-66 Trunk Group Call Volume Report - All Groups ................................................................. 156
Figure 8-67 Trunk Group Answer Delay Report .................................................................................. 157
Figure 8-68 Trunk Group Abandon Delay Report ................................................................................ 158
Figure 8-69 Trunk Group Trunk Circuit Report - All Groups ................................................................ 159
Figure 8-70 Tally Code Reports Menu ................................................................................................. 160
Figure 8-71 Tally Code Summary - Split .............................................................................................. 161
Figure 8-72 Tally Code Summary - Pilot .............................................................................................. 162
Figure 8-73 Report Scheduler Screen ................................................................................................. 163
Figure 8-74 View Menu Commands .................................................................................................... 164
Figure 8-75 Toolbar Icons .................................................................................................................... 164
Figure 8-76 Help Menu Commands .................................................................................................... 165
Figure 9-1 MAT Command Toolbar Icons .......................................................................................... 169
Figure 9-2 MAT Menu and Keyboard Commands ............................................................................. 169
Figure 9-3 Tenant Data Screen ......................................................................................................... 171
Figure 9-4 Split Data Screen ............................................................................................................. 173
Figure 9-5 Agent Logon Data Screen ................................................................................................ 178
Figure 9-6 Position Data Screen ....................................................................................................... 182
Figure 9-7 Call Control Vectors Screen ............................................................................................. 184
Figure 9-8 CCV Action Choices ......................................................................................................... 186
Figure 9-9 Pilot Data Screen ............................................................................................................. 187
Figure 9-10 Trunk Group Data Screen ................................................................................................ 189
Figure 9-11 Trunk Group–Second Number Pad of Four ..................................................................... 190
Figure 9-12 IVR Data Screen .............................................................................................................. 191
Figure 9-13 Week Schedules Screen .................................................................................................. 192
Figure 9-14 Holiday Schedules Screen ............................................................................................... 194
Figure 9-15 Holiday Calendar Screen ................................................................................................. 196
Figure 9-16 Schedule Number Menu .................................................................................................. 197
Figure 9-17 System Data Screen - User Settings ............................................................................... 198
Figure 9-18 System Data Screen - Time Out Settings ........................................................................ 202
Figure 9-19 Communication Data Screen ........................................................................................... 203
Figure 9-20 Backup Database Screen ................................................................................................ 205
Figure 9-21 Select Directory - Backup ................................................................................................. 206
Figure 9-22 Select File - Backup ......................................................................................................... 206
Figure 9-23 Trace Settings Screen ...................................................................................................... 208
Figure 10-1 Start CallCenterWorX MIS–Setup .................................................................................... 209
Figure 10-2 CallCenterWorX MIS–Setup Window ............................................................................... 210
Figure 10-3 Change System Parameters Window–RS-232 ................................................................ 210
Figure 10-4 Change Systems Parameters Window–TCP/IP ............................................................... 211