Specifications

NDA-24213 CHAPTER 8
Page 105
Issue 3.0
MIS Menu Commands
Configuration Menu
4.6 Break Type Assignments
Figure 8-17 Break Type Assignment Window
The ACD MAT commands offer the choice of either one or nine break types.
Break Type Assignments
are set under the MIS
Configuration menu
, and Break names may have up to 20 alphanumeric characters.
The agent presses the Break key and is prompted to enter a number representing the type of break. The
“CallCenterWorX ACD Features and Specifications” manual provides detailed procedures on using the
Break feature.
The Reports menu provides the Agent Break Report (see Figure 8-51) under the Agent Reports command,
and the Split Break Report under the Split Reports command which can be specific to each split (see Figure
8-60).