Specifications

CHAPTER 8 NDA-24213
Page 102
Issue 3.0
MIS Menu Commands
Configuration Menu
4.4 Agent Assignments
The
Agent Assignment window
under the
Configuration menu
is used to add or modify agent
information.
Figure 8-13 Agent Assignment Window
All agent information is referenced by the Agent ID. The Agent Assignment window displays:
• Agent Logon ID
• Agent Name
• Agent Group Number
• Agent Group Name
• Agent Position (if logged on)
• Attribute Split assignments
Note:
Terms listed above are defined in Chapter 14,“Terms and Concepts.”