Specifications

NDA-24213 CHAPTER 8
Page 101
Issue 3.0
MIS Menu Commands
Configuration Menu
•
TCP/IP
(Transmission Control Protocol/Internet Protocol) is a set of protocols (rules to add order to
data transmission) to provide end-to-end connectivity between a data source and a destination on a
network.
Figure 8-12 Change Systems Parameters Window – TCP/IP
The
Host Name or IP Address
is the network name of the ACD Server which directs the CallCenterWorX
system; it is the name given to the CallCenterWorX computer when TCP/IP is selected as the MIS
Communication Type. A matching Host Name is required for communication between CallCenterWorX
ACD and CallCenterWorX MIS. Your network administrator can provide this name.
Important:
It is essential to configure the
Tenant numbers
to be monitored by the MIS and to assign the
System
Name
. This procedure is discussed in Chapter 10, Heading 9, “System Name Assignment.”