Specifications

CHAPTER 8 NDA-24213
Page 100
Issue 3.0
MIS Menu Commands
Configuration Menu
4.3 Configuring Communication Type
Before you can run CallCenterWorX MIS you must properly configure the
Communication Type
and
Port
(or
Host / Host Name
). If communication settings are incorrect, CallCenterWorX MIS will not run. The
System Parameters
command under the
Configuration menu
opens the setup window called the
Change System Parameters window
which is used to configure the Communication Type and Port (or
Host/Host Name).
The
Communication Type
field in the Change System Parameters window (see Figure 8-11 and
Figure 8-12) offers a choice of either TCP/IP or RS-232.
The Type choice determines which items can be
set in the Communication section of the window.
•
RS-232
is a standardized serial interface between data communications equipment (such as computers)
and data terminal equipment (such as modems and terminals).
.
Figure 8-11 Change System Parameters Window – RS-232