Specifications

CHAPTER 8 NDA-24213
Page 98
Issue 3.0
MIS Menu Commands
Configuration Menu
4. Configuration Menu
Figure 8-9 Configuration Menu Screen
The Configuration menu allows the call center manager to establish the basic parameters of the MIS. The
System Parameters
window settings (see Figure 8-11 and Figure 8-12) determine the method of
communication with the ACD system and set other preferences for the operation of the MIS. The other listed
commands open screens to accept configuration of the features of the MIS.