Specifications

LIST OF FIGURES (CONTINUED)
Figure Title Page
NDA-24213 LIST OF FIGURES
Page ix
Issue 3.0
Figure 8-20 Split Assignment Window ................................................................................................. 109
Figure 8-21 Tally Name Assignment Window ...................................................................................... 110
Figure 8-22 System Name Assignment Window .................................................................................. 111
Figure 8-23 Trunk Allocation Window .................................................................................................. 112
Figure 8-24 Select Wallboard Message Sets ....................................................................................... 114
Figure 8-25 Message Set Name Assignment Dialog ........................................................................... 114
Figure 8-26 Message Sets Assignment Screen ................................................................................... 115
Figure 8-27 Schedule Wallboard Message Sets .................................................................................. 116
Figure 8-28 Database Limits Screen ................................................................................................... 117
Figure 8-29 Status Screens Menu ....................................................................................................... 118
Figure 8-30 Split Status Screen Menu ................................................................................................. 119
Figure 8-31 All Split Statistics .............................................................................................................. 120
Figure 8-32 Split Daily Statistics - Graph Format ................................................................................. 121
Figure 8-33 Split Hourly Statistics - Graph Format .............................................................................. 122
Figure 8-34 Agent Summary Statistics - Text Format .......................................................................... 123
Figure 8-35 Agent Detail Statistics ....................................................................................................... 124
Figure 8-36 Queue Statistics Screen - Graph Format .......................................................................... 125
Figure 8-37 System Status Screen Menu ............................................................................................ 127
Figure 8-38 System Daily Statistics - Graph Format ............................................................................ 128
Figure 8-39 System Hourly Statistics - Text Format ............................................................................. 129
Figure 8-40 System Agent Summary Statistics - Graph Format .......................................................... 130
Figure 8-41 Split Detail Statistics Screen ............................................................................................. 131
Figure 8-42 System Queue Statistics Screen - Text Format ................................................................ 132
Figure 8-43 System Queue Statistics Screen - Graph Format ............................................................. 133
Figure 8-44 Modify Statistic Screen Update Intervals .......................................................................... 134
Figure 8-45 Reports Menu Screen ....................................................................................................... 135
Figure 8-46 Agent Reports Menu ......................................................................................................... 136
Figure 8-47 Agent Summary Report - All Agents ................................................................................. 137
Figure 8-48 Agent ACD Detail Report - Personal Queue ..................................................................... 138
Figure 8-49 Agent PBX Detail Report - Single Agent .......................................................................... 139
Figure 8-50 Agent Staffing Report - Single Agent ................................................................................ 140
Figure 8-51 Agent Break Report - All Agents ....................................................................................... 141
Figure 8-52 Agent Group Report ......................................................................................................... 142
Figure 8-53 Agent Group Summary Report Screen ............................................................................. 143
Figure 8-54 Split Reports Menu ........................................................................................................... 144
Figure 8-55 Split Summary Report ...................................................................................................... 145
Figure 8-56 Split Traffic Report ............................................................................................................ 146
Figure 8-57 Split Profile Report ............................................................................................................ 147
Figure 8-58 Split Staffing Report .......................................................................................................... 148
Figure 8-59 Split Staffing Report - Graph Format ................................................................................ 149
Figure 8-60 Split Break Report - Single Split ....................................................................................... 150
Figure 8-61 Split Answer Delay Report - Single Split ........................................................................... 151