Specifications

NDA-24213 CHAPTER 7
Page 93
Issue 3.0
ACD Menu Commands
Window Menu
7. Window Menu
Cascade
• Places all open dialogs on top of each other in a cascading fashion, with each title bar visible and selectable.
Tile
• Places all open dialogs apart from each other with some overlap between dialogs, with each item selectable.
Close All
• Closes all open screens.
Output Window
• Opens a blue trace viewing area below the console area (between the Workbook Area and the Status Bar)
for use by technical personnel.
• Permits technical monitoring of logged events in the ACD. This output can be printed or e-mailed to
another location if your technician requests.
8. Help Menu
•
Help Topic
opens the CallCenterWorX ACD online Help system (explained in detail in Chapter 11,
“CallCenterWorX Online Help”).
•
About
provides data about the CallCenterWorX ACD system.